- Quality Statement
- Standards
- Performance & Audit
- Infection Control
- Patient/Carer/Family Feedback
- Complaints, Compliments and Comments
about us - Quality & Standards
Patient/Carer/Family Feedback
St Raphael's pursues the canvassing of patient, family and carer feedback through bespoke survey questionnaires. Inpatients, community patients, day care patients and their carers are regularly requested to participate in providing feedback of their experience. The staff at St Raphael's welcome the comments and views of the users of its services and time is always afforded to reflect on the feedback received. We aim to achieve the highest standards in the services we provide and regard the feedback from our patients, relatives, carers and visitors as vital.
The survey of carers for 2010 will end in August 2011 and extracts from that report will appear here before the end of the year.
Based upon the care families received in 2009:-
- 99% would recommend St Raphael's Hospice to others that needed Hospice care.
- 95% considered the pain control given to be satisfactory.
- 98% considered the staff to be compassionate and understanding.
- 98% considered the care to be tailored to meet the individual needs.
- 94% considered the staff responded quickly when contacted.
