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Complaints, Compliments and Comments

If you have a complaint, or wish to send compliments or comments about any aspect of our services, the people you should address those to in the first instance are:

  • Medical: Dr Marie Joseph, Medical Director
  • Nursing & Hospice care: Mrs Gail Linehan, Director of Care Services and Strategy Development
  • Fundraising: Mr Keith Witham, Director of Fundraising & Communications
  • All at: St Raphael's Hospice, London Road, North Cheam Sutton Surrey SM3 9DX

The Hospice Management Team takes seriously all complaints received. Patients, their relatives and visitors are advised that, should they feel their complaint has not been dealt with satisfactorily by the Hospice, they are entitled to contact the Care Quality Commission with whom St Raphael's is registered.

Their address is :-

The Care Quality Commission
Citygate
Callowgate
Newcastle upon Tyne
NE1 4PA

Telephone: 030 0061 6161
Facsimile: 030 0061 6171

Website : www.cqc.org.uk