Last updated 16.06.2021

In order to maintain safety the Inpatient Unit (IPU) has infection control precautions and visiting guidance in place to minimise the risk of COVID-19 to our staff, volunteers, patients and visitors. We understand that is a difficult time for patients and their families. We are sorry for any distress caused during this time.

Visiting on the IPU is from 09:00 to 20:00 7 days a week

Our friendly reception team will be on duty to assist you when you arrive at the hospice. Out of hours, the nursing staff will attend to you. Please be mindful that out of hours there may be a short delay in answering the door as the staff maybe busy with patients. All visitors will be subject to a wellness check at reception. Adults and children over 12 years will  be provided with a fluid resistant surgical face mask (FRSM) that must be worn at all times whilst on the IPU. Please note: turn off contact tracing whilst in the hospice for the NHS COVID-19 app.

All inpatients will have a PCR test on admission and weekly thereafter to ensure their COVID-19 status.

To limit the potential spread of infection, initially visitors will be limited to 4 NAMED visitors until the result of the PCR test is known. The 4 named visitors are to be of the patient’s choosing and can include children over 12 years so long as they are able to wear a FRSM. PCR test results usually return within 72 hours, (often quicker). 

If a patient tests positive for COVID-19, the patient is still able to have the  4 named visitors, however these will be the ONLY visitors allowed to that patient for 10 days after result. The visitors will be asked to wear a FRSM, apron and gloves whilst in the room.

If a patient has a negative PCR test they are able to have a maximum of 5 visitors at any one-time including children of any age. We would ask visitors utilise the patio area when possible. The patient is also able to have 1 visitor of their choosing to stay overnight. 

Adults and children over 12 years are required to wear a FRSM (unless exempt) in the room at all times.  There is no requirement to wear gloves and apron.

When a patient is dying (the patient is thought to be within the last days of life)

We will do our best to accommodate family and loved ones to visit more freely where possible. This will be at the discretion of the nursing and medical team. 

Please note that there may be times when the hospice is required to change visiting restrictions at short notice. This is to prioritise the safety of our staff, volunteers, patients and visitors. We apologise for any distress caused.

Please do not visit the hospice if:

  • you have any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
  • you've tested positive for coronavirus – this means you have coronavirus
  • you live with someone who has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive
  • you're told to self-isolate by NHS Test and Trace or the NHS COVID-19 app
  • you arrive in the UK from a country with a high coronavirus risk – see GOV.UK: how to self-isolate when you travel to the UK

It is a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace. You could be fined if you do not self-isolate. You must not leave your home if you're self-isolating. 

How long to self-isolate:

If you have symptoms or have tested positive for coronavirus, you'll usually need to self-isolate for at least 10 days.

You'll usually need to self-isolate for 10 days if:

  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive
  • you've been told to self-isolate by NHS Test and Trace

For more information please see: GOV.UK: when to self-isolate and what to do

We understand that some patients and relatives will have received the COVID vaccine, this does not alter our visiting policy at present.

If you are unsure if you should visit please call the hospice on 0208 099 7777.

Thank you for your understanding.