Last updated 19.01.2022

From Wednesday 19th January there are changes to our visiting guidance including the requirement of a negative lateral flow test (LFT) prior to entering the IPU. Please read carefully below for more information. This is in response to the rising cases of COVID-19 nationally and in order to keep everyone safe whilst still allowing visitors to the IPU. 

Visiting the IPU – what to expect

Lateral flow testing for visitors

LFTs are used widely in society to prevent spread of COVID-19. To protect everyone, from Wednesday 1st November, we will be asking all visitors to show proof of a negative LFT prior to entering the IPU. If visitors do not have LFTs at home they will be provided with a pack. We do appreciate there will be some exemptions from testing including:

  • Adults and children with a physical or learning disability who cannot tolerate testing
  • Young children and babies
  • Relatives who have been called into the hospice by the IPU

You will be asked to gel your hands and don a fluid resistant mask. The receptionist will then direct you to the bathroom to wash your hands with soap and water for at least 20 seconds. Once you have washed your hands the receptionist will ask you some questions to ensure you do not pose an infection risk to anyone.

Provided there is no risk identified, the receptionist will ask you for proof of a negative LFT that has been conducted on the day of visiting. A text message of a registered negative LFT is preferred, however a photograph of your negative LFT showing the correct date will suffice. If you do not have a negative LFT result, you will be asked to conduct a LFT before entry is granted to the IPU. 

Please do not visit the Hospice if:

  • You have any symptoms of COVID-19
  • You have tested positive for COVID-19
  • You live with someone who has symptoms or has tested positive 
  • You have been told to self-isolate by NHS test and trace or the NHS COVID-19 app
  • You have any flu or cold symptoms, including a runny nose, however mild

We understand that some patients and relatives will have received a COVID-19 vaccine, this does not alter our visiting policy at present.

If you are unsure if you should visit please call the Hospice on 0208 099 7777.

Visiting hours are now from 09.00 until 20.00

Visiting and care pathways

All patients will have a COVID-19 PCR test on admission, if they become symptomatic and as part of routine weekly PCR testing.  From Wednesday 5th January all new admissions to the IPU will also have a lateral flow device (LFD) test on admission (day 0), day 3 and day 5.  LFDs provide an instant result of whether the patient is infectious with COVID-19 and will allow clinicians to react accordingly. This is in response to the extremely high cases numbers nationally due to the Omicron variant. Visiting is determined on the patient’s COVID-19 status as outlined below. Exceptions to visiting guidelines may be made in certain circumstances - this will be at the discretion of the nurse in charge and/or the medical team.

Please note: There may be times when the Hospice is required to change visiting restrictions at short notice. This is to prioritise the safety of our staff, volunteers, patients and visitors. We apologise for any distress caused.

COVID Negative Patients

There is a maximum number of six named visitors during the inpatient’s stay but it must not be more than two visitors at any one time. Children under 12 years are not permitted to visit. Adult visitors and children over the age of 12 must wear a fluid resistant surgical mask. Visitors must remain in patient's room.

One visitor is permitted overnight.

COVID Positive Patients & those awaiting a swab result

There is a maximum number of four named visitors during the inpatient’s stay but it must not be more than two visitors at any one time. Children under 12 years old are not are permitted to visit. Adult visitors and children over the age of 12 must wear a fluid resistant surgical mask. Visitors must remain in patient's room. Additional PPE will be provided for visitors to confirmed/suspected COVID-19 positive patients.

Thank you for your understanding.