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  • Vision and mission

Vision and mission

Vision

Our vision is to serve all the people of Merton and Sutton boroughs by:

  • being excellent in our delivery of expert, compassionate palliative and end of life care
  • providing accessible support and advice to patients, families and carers
  • seeking to enable care to be delivered in the setting of the patient's choice
  • providing  high quality education and training and by collaborating across all health and social care settings to support the wider delivery of excellent palliative and end of life care
  • being a reassuring presence known to and accessible by all the people of Merton and Sutton
  • seeking  to understand and connect with the diverse richness of our community in order to serve it better
  • being at the heart of our community and seen as the charity of choice in order to ensure sustainability into the future

You can find out more for 2018/19 to 2023/24 via our vision for the future.

Values

Our values define who we are and how we act:

SAFE

Our aim is to deliver safe, dignified and compassionate care

TEAMWORK

To work collaboratively as one multi-professional team for the benefit of patients and their families

RESPECT

We respect and support patients, families, carers, staff and volunteers

ACCOUNTABLE

We are accountable to the communities we serve and ensure our care meets the highest national and local standards

PERSON-CENTERED

Patients are at the heart of everything we do

HONESTY AND INTEGRITY

We are open, honest and include patients in decision making

ADAPTABLE

We embrace change and take pride in being flexible and adaptable to support patients

EXCELLENCE

We aim to improve the quality of life for patients and their families

LEADERSHIP

As a well led service we strive to innovate, develop and maintain best practice

SPECIALIST

Our well trained expert staff deliver high quality specialist palliative, end of life and bereavement care and are proud to work for St Raphael’s Hospice

Published: 18th July, 2018

Updated: 4th November, 2020

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  • Donate Now

    Donate Now

    Amidst the first wave of the COVID-19 crisis we made 6 additional beds available to ease capacity for the NHS whilst continuing to support all patients, both in our in-patient unit and in their own homes, in challenging and rapidly changing circumstances. The challenge is financial as well as clinical. We expect that our income may drop by as much as £1.4m this financial year compared to last year. Please help by donating today, by making a regular donation or by joining our lottery. Thank you

  • Community palliative care

    Community palliative care

    Our community team is made up of experienced, expert Clinical Nurse Specialists, doctors, nurses and Health Care Assistants.

  • How to refer

    How to refer

    We welcome referrals for patients at all stages of their illness, including early stages, so that we can support them, their families and their friends for as long as possible.

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    Vision and mission

    Our vision is to be excellent in our delivery of expert, compassionate palliative and end of life care. We aim to be a reassuring presence known to and accessible by all the people of Merton and Sutton. We will seek every opportunity to understand and connect with the diverse richness of our community in order to serve it better.

  • About Volunteering

    About Volunteering

    Hospice volunteers are an integral part of our organisation. Find out how to become a volunteer.

  • In-patient unit

    In-patient unit

    Comfortable and private with the space to have visitors at any time. Treat the In-patient Unit as your own home. Our dedicated and expert team will be here for you whenever you need it.

  • Our history

    Our history

    St Raphael's Hospice opened its doors in April 1987. See the journey to where we are now.

  • Hospice at home

    Hospice at home

    We believe in providing care wherever the patient is comfortable or calls home as well as supporting carers

  • Welcome to our hospice

    Welcome to our hospice

    We strive to improve the lives of those affected by terminal or life-limiting illnesses, giving them and their carers the confidence to cope and enjoy the best quality of life possible.

  • Become a volunteer

    Become a volunteer

    Support us by kindly giving your valuable time. Register your interest online here without committing yourself.

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St Raphael's Hospice is a charitable company limited by guarantee and registered in England and Wales under Company Registration Number: 11732567 and Charity Registration Number: 1182636.

Registered Office: 29 Tite Street, Chelsea, London, SW3 4JX