Vision and mission Vision Our vision is to serve all the people of Merton and Sutton boroughs by: being excellent in our delivery of expert, compassionate palliative and end of life care providing accessible support and advice to patients, families and carers seeking to enable care to be delivered in the setting of the patient's choice providing high quality education and training and by collaborating across all health and social care settings to support the wider delivery of excellent palliative and end of life care being a reassuring presence known to and accessible by all the people of Merton and Sutton seeking to understand and connect with the diverse richness of our community in order to serve it better being at the heart of our community and seen as the charity of choice in order to ensure sustainability into the future You can find out more for 2018/19 to 2023/24 via our vision for the future. Values Our values define who we are and how we act: SAFE Our aim is to deliver safe, dignified and compassionate care TEAMWORK To work collaboratively as one multi-professional team for the benefit of patients and their families RESPECT We respect and support patients, families, carers, staff and volunteers ACCOUNTABLE We are accountable to the communities we serve and ensure our care meets the highest national and local standards PERSON-CENTERED Patients are at the heart of everything we do HONESTY AND INTEGRITY We are open, honest and include patients in decision making ADAPTABLE We embrace change and take pride in being flexible and adaptable to support patients EXCELLENCE We aim to improve the quality of life for patients and their families LEADERSHIP As a well led service we strive to innovate, develop and maintain best practice SPECIALIST Our well trained expert staff deliver high quality specialist palliative, end of life and bereavement care and are proud to work for St Raphael’s Hospice