Our daily aim, when providing services to our supporters:

• We will always tell you about how you are making a difference to the lives of our patients, their families and friends
• We will always take action, if others acting on our behalf fail to meet our high standards
• We will never phone you unless you have expressed an interest in our work
• We will always check first that you are happy to speak o us when we phone
• We will never sell your data to anyone else or share it without your permission
• If you tell us you don't want to hear from us again, or want to hear from us less, we will respect that