You’re part of a huge team that’s making a real difference to people affected by life-limiting illness. Nearly everything we do relies on donations. From our Community nurses to providing a bed in our Hospice, we simply would not be able to do it without supporters like you.
So, you have the right to know you can trust us to be fair, honest and treat you with respect. When you give to St Raphael’s Hospice, we give you our word that your money will help make sure we do whatever it takes for people living with life-limiting conditions.
You can expect
- To count on us to support your fundraising every step of the way.
- To not feel under pressure to give more or more frequently than you want.
- To choose how we contact you and change this at any time.
- To know how we are using your donation to help people affected by cancer
- Us to be clear about who we are and what we do.
- Us to be transparent about our fundraising costs.
- Your personal details to be safe and secure.
- To tell us when something’s wrong and we’ll put it right if we can.
- To hear about the difference you’re making, with a big THANK YOU from us.
We promise
- We’ll make sure our fundraising is legal and follows best practice.
- We’ll be clear, honest and open.
- We’ll always use the Fundraising Regulator Code of Fundraising Practice as our minimum standard, and go beyond it where we can.
- We’ll make our annual report and accounts easy to understand.
- We’ll keep your details safe and never sell or swap them.
- We’ll use your details in the way you have agreed to and only tell you about things we think you may be interested in.
- If things do go wrong, we’ll listen, act and learn.
- When things go well, we’ll try to do even better
- We’ll tell you how your donations are helping to change lives.
- We’ll be clear about who we are and what we do for people affected by life-limiting conditions and how we can support everyone who needs us.